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Customer
Information
› Returns
Returns Policy:
The Purchaser has a statutory right to cancel their order and receive a full refund on any mail order purchase with the exception of Special Orders. To cancel, the Purchaser must send the original or copy invoice along with full written reasons for the return, such written reasons and invoice to be received by the Company within 7 working days of the Purchaser receiving the said Goods.
The return of Goods will be permitted in limited circumstances and only if the Goods are received in their original packaging, complete with all labelling, any accessories, manuals or other documentation and all un-damaged.
Goods must be returned to the Company in a condition, which would be acceptable to our supplier for return. In addition, the supplier has to give a full refund and report to the Company before any refund can be offered to the purchaser.
Please note: helmets are a safety item, which cannot be offered for resale. Therefore no return or refund is possible under any circumstances.
Special Orders, i.e. Products not normally stocked by the Company may only be returned if goods are faulty or were supplied incorrectly.
We regret that postage and packing charges are non-refundable unless goods received are faulty or received in error.
If you have any questions or queries contact returns@clubpromoto.co.uk |
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